Free Delivery Service

We offer free delivery of our entire product range to all areas of Mainland Britain.

The following areas will usually incur delivery charges:

• Northern Ireland
• Scottish Islands (including Skye, despite the bridge!)
• Isle of Man
• Isle of Wight (with regret!)
• Scilly Isles

We do not provide a fixed price list for these areas as delivery charges vary greatly depending on the delivery location and the size and weight of the item(s) purchased. Please contact us for a quote before placing your order.

We do not currently offer delivery to the Channel Islands except for very small items from our Makeup/Shaving Mirror section. Please contact us before ordering.

International Deliveries

We do not offer delivery to destinations beyond the UK

Lead Times

Delivery times vary across our product range. The following should act as a guide:

• Items displayed as “IN STOCK” – usually within 5 working days (often sooner)
•  Bathroom mirrors – typically delivered with 7 working days
•  Security Mirrors – typically within 7 working days.
•  Large Mirrors – 10 to 15 working days [conditions apply, see notes below]
•  All other items not currently showing as in stock – up to 28 days

If you need your mirror very quickly, or have specific delivery requirements, please contact us and we will do our best to help.

How do I know when my delivery will be?

Regular Items from our warehouse stock are picked and carefully packaged then booked in for collection by our chosen courier. Once despatched, they are transported overnight for delivery the next day. (Except for deliveries to Northern Scotland and non-mainland destinations that require two days or more.) You will be sent an email the day before your delivery is due to notify you that your parcel(s) have been despatched and should arrive the following day. Deliveries are made between the hours of 8am and 4pm Monday to Friday. (Excluding bank holidays).

Please note, that we are not always able to notify customers of delivery dates when items are despatched directly from manufacturers or distributors. Please contact us with any queries and we will do our best to help.

“Large Mirrors” are handled differently and the above does not apply. Please read the section below if you intend to order one of our Large mirrors.

What if they deliver when I’m out?

If the delivery is unsuccessful, the courier will leave a note showing the date and time of the delivery attempt. The note will also show the courier’s contact details and a consignment tracking number. The courier will attempt a second delivery free of charge – often on the following day. If you are likely to be unavailable for a second delivery attempt, or would like to arrange when a second attempt is made, we advise you to contact the delivery company directly as it may be possible to arrange this.

 If a second delivery attempt is unsuccessful, the courier will try to contact you by phone and hold the parcel at your local depot for up to 3 days where it will be available for collection. At the discretion of the delivery company, It may be possible to arrange a third delivery attempt. If, after this time, the parcel has still not been delivered it will be returned to mirror-mirror. If non-delivered parcels need to be re-despatched from mirror-mirror then delivery charges will apply, please see our terms and conditions.

Special Delivery Services

If you would like your mirror to be delivered on a specific day or by a particular time, when you are most likely to be home, please contact us and we will do our best to help. We are usually able to arrange deliveries for regular sized mirrors on priority services with the following examples* as a guide:

•  You specify the delivery date cost £3.95
•  By Midday (Monday – Friday) cost £8.95
•  By 10am (Monday – Friday) cost £15.95
•  Saturday morning - £25.95
•  Direct Delivery from Manufacturer/Distributor – £25
•  Parcel Left Unattended – no charge, (restrictions apply see below)

*Please note, these are examples and not necessarily available across the whole of our product range.

Receiving Deliveries

For security, a valid signature is required to acknowledge receipt of all parcels.
If you would like to have you mirror delivered to an address other than the cardholder address, such as to a workplace or neighbour, please submit the required details into the “delivery details (if different)” form at the checkout.

To assist with on-line security, we request that customers using this option supply a current land line phone number for both the cardholder and delivery addresses. If the delivery address information is different to the cardholder address and appears to us to be unsubstantial, we may reserve the right to restrict delivery to the cardholder address only.

Parcel Left Unattended

If you are not able to receive your delivery in the usual way, we may be able to arrange for parcels to be left without a signature in a nominated “safe place”. All parcels left in a nominated “safe place” will be accompanied by a delivery confirmation card posted through the letterbox. We require written authorisation from the cardholder by fax, email or regular mail before instructing our courier to leave parcels without obtaining a signature.

Disclaimer:- mirror-mirror.com, and/or any agent acting on behalf of mirror-mirror.com, will not accept liability for any damage to or theft of goods left in a nominated “safe place”.

“Large Mirrors”

(IMPORTANT - PLEASE READ BEFORE ORDERING LARGE MIRRORS)

“Large Mirrors” are those displayed on our web site within the category titled “Large Mirrors”. (The following does not apply to other regular sized mirrors from any other category on our web site.)

Our Large mirrors are too big to send via the overnight parcel network. They are despatched with our specialist fragile goods transport firm and are fully insured. Delivery is usually made within 10 to 15 working days. Once your mirror has been collected from our warehouse, the transport firm will contact you by phone, in advance, to notify you of their intended delivery date. Each area is covered on a regular basis, usually on the same day each week. If you request it, the driver is also able to call you an hour before arrival.

This delivery service is FREE. It is carried out by one driver only and is based on the understanding that “the customer will provide assistance” in unloading the product from the vehicle. If you are not able to provide a person capable of assisting the driver, we can arrange for a two-person delivery. If you require a two-person delivery this must be booked in advance with mirror-mirror.com. A fee applies when we provide a second person to attend deliveries, the cost of which varies depending on your location. Please contact us before placing your order if you would like a quote.

Please note: if you do not inform us in advance that driver assistance is unavailable, or the person made available to assist the driver is not sufficiently capable of helping, and this results in a delivery having to be aborted, we will need to re-schedule the delivery for an alternative time. You will be required to pay a £50 re-delivery charge in addition to any charges associated with providing a second person to assist the driver during the second delivery.

Delivery to Ground Floor Only

Deliveries are made to a ground floor entrance area only. We regret that we are not able to deliver items further within your premises as our delivery partners may not be covered by insurance. Please make your own arrangements for moving items within your own premises. Delivery of parcels up or down steps is undertaken solely at the delivery driver’s discretion, in accordance with the delivery company’s health and safety policy and training. Deliveries to flats will be made to a ground floor lobby only.

Restricted Access?

If your property is likely to be inaccessible for larger vehicles, you must inform us of this prior to placing the order for a large mirror, as alternative arrangements may need to be made.

Checking deliveries

Following several years of packaging development, breakages are now very rare indeed, However, doing what we do, accidents inevitably happen from time to time! The most obvious sign of a smashed mirror in a box is the tell tale jangling sound. If your mirror has obviously been smashed in transit, please assist us by refusing to sign for it. The delivery driver will have to return it to us at the courier’s expense not ours. If you sign for the parcel, the delivery is deemed have been successful and we will be charged for it, whether the goods are intact or not.

Courier drivers may have up to 60 drops or more to carry out each day and regrettably are unable to wait while bubble wrap is removed or boxes opened up. Owing to the fragile nature of the products we supply, we require all products to be inspected immediately following delivery and any damage or faults to be reported to mirror-mirror.com via email, fax or telephone within 24 hours of the delivery. Please view our contact us page for details.

We will not accept responsibility for shortages, damages, or faulty goods not reported to mirror-mirror.com within 24 hours.

If products are not due to be installed until a later date, please unpack immediately to inspect, then re-pack for storage. We recommend that customers order products well in advance of when they are needed and are in full receipt of goods prior to appointing fitters to carry out any installations.

Suggestion: If you are often out of the house, why not consider using your work address for the delivery, or ask a friend or neighbour to receive your mirror delivery instead!