Below you will find a list of frequently asked questions. If you need further information please contact us by one of the methods detailed in the contact us section.

Can I have a mirror-mirror catalogue sent to me?
The web site is our cataloguie and is updated daily to reflect our ever changing stock.  We do not produce a printed mail-order cataloguie.

Do you give discount for trade customers?
yes, we offer discounts to trade customers for mirrors ordered in quantities greater than 5 items.  There is no fixed discount structure but we are happy to quote for individual jobs on their own merit.
Interior Designers can register for a trade account and receive a discount automatically.

What forms of payment do you accept?

Credit & Debit cards
We accept all major credit (except American Express) and debit cards via our Secure SSL certified checkout.  Card details are then transmitted and processed by Sagepay (Formerly Protx). 

Paypal
We also now accept payment via Paypal. 

Cheque
If you prefer to send a cheque, you may do this - please select your products from the checkout as susual and select "Pay by Cheque" at the checkout page where instructions are provided for sendind your cheque

Is it safe to use my credit or debit card?
Yes, we use a 256 bit SSL encrypted secure server to take your credit card details online so the data is fully secured allowing you to buy with confidence.

Will mirror- mirror.com send an order confirmation by email?
Yes, please take care entering your email address!

Are you VAT registered?
Yes. All our prices include vat at the current rate.  Our VAT number is 758 740 787 

How much do you charge for delivery?
Standard delivery is FREE for all of our mirrors within mainland UK.  Delivery charges to highlands and islands vary depending on the size and weight.  Please see our delivery information page for further information.

Do you pass on my details to any third parties?
We will pass your name address and phone number onto our courier for the purpose of delivery only. Your details will not be passed onto any other party. mirror-mirror.com will not contact you again after the completion of the sale and delivery unless we have had your permission to do so.

What if my mirror arrives damaged?
We take great care in packaging our mirrors to a high standard to ensure their safe arrival. In the unlikely event of a mirror arriving damaged we will arrange for a free collection and replacement as soon as possible. Please see our full returns policy.

Can you put any mirror in the bathroom or does it have to be a bathroom mirror?
The main thing that differs between the bathroom mirrors we sell and the rest of the range is that the bathroom mirrors contain no wooden parts.  If a wooden back board or frame is subjected to high humidity or gets wet regularly it can potentially warp or buckle.

However, Many of our customers have bought standard timber framed mirrors that have been hung in bathrooms without any problem. If you have good ventilation and the mirror is not in a place where it will get wet it is unlikely that you would have a problem.